Account Deletion in Nexora

Version 1.1 · Effective October 16, 2026

Translation for convenience. The Spanish version (account-deletion.es.md) is the official and binding text. This English translation is provided for convenience only. In case of any discrepancy, the Spanish version prevails.

This page explains how anyone who uses Nexora (iOS and Android) can request the deletion of their account and the personal data associated with it. It complements the Privacy Policy; where the two differ, the Privacy Policy prevails.

1. How to request deletion

Option 1 — From the app (fastest)

Open Nexora and sign in to the account you want to delete.
Go to Settings → Account.
Tap "Delete account" and confirm.

The account is deactivated immediately: your profile stops appearing in searches and results, and you lose access.

Option 2 — Without access to the app

If you cannot sign in (lost device, forgotten credentials, etc.), write to:

soporte@nexoraclub.app, stating the phone number or email associated with the account, and describing that you are requesting account deletion.

To protect your data, we will verify your identity before acting on the request; we will not act on third-party requests without proof of representation.

Response times

Under Article 7 of Costa Rica's Law No. 8968, we will respond to every request within a maximum of five business days, unless its complexity requires an extension, which we will explain to you with justification. This is free of charge.

2. What happens to your data

Immediately: the account is deactivated and the profile stops being visible to other users.
Within the following 90 days: your personal data is deleted or irreversibly anonymized, except what we must retain under a legal obligation (see the exception below).

Data type	What happens when the account is deleted
Profile, phone, email, addresses	Deleted within 90 days
Verification documents (identity, background)	Already deleted once review was complete; only the outcome, date, and reviewer notes are retained
Projects, bids, and their images	Anonymized within 90 days
Reviews you wrote about others	Remain published, but anonymized (detached from your identity), so as not to distort other people's reputations
Maintenance history	Deleted with the account
Support tickets	Retained 24 months from resolution, per our Privacy Policy
Contact event log and subscription data	Retained per the periods in section 8 of the Privacy Policy (abuse-prevention, accounting, and tax obligations)

Exception: we may keep data beyond these periods where necessary to comply with a legal obligation, respond to an authority's request, or establish or defend a legal claim, and only for as long as strictly necessary for that purpose.

Deleting your account does not cancel your subscription. You must cancel it directly in the App Store or Google Play, or it will continue to be charged.

For the full detail of data categories, retention periods, and your rights (access, rectification, objection, complaint to PRODHAB), see the Privacy Policy, sections 8 and 9.

3. Contact

App: Nexora (iOS and Android) Controller: Jeison Melendez Arrieta, individual Domicile: Cartago, Cartago, Costa Rica Primary channel: in the app, Settings → Account → Delete account Alternate channel: soporte@nexoraclub.app

Document generated September 15, 2026.