Nexora Terms of Service

Translation for convenience. The Spanish version (terms-of-service.es.md) is the official and binding text. This English translation is provided for convenience only. In case of any discrepancy, the Spanish version prevails.

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1. Who we are and what this document is

Nexora ("Nexora," "the Platform," "the app," or "we") is a mobile application that connects people who need home services with service professionals operating in Costa Rica.

Nexora is operated by Jeison Melendez Arrieta, an individual, domiciled in Cartago, Cartago, Costa Rica (the "Operator").

These Terms of Service (the "Terms") form a legally binding agreement between you and the Operator. They govern your access to and use of the Nexora app, its features, and any related services.

By checking the "I accept the Terms and Conditions" box during registration, by creating an account, or by using the Platform in any way, you represent that you have read, understood, and accepted these Terms and our Privacy Policy. If you disagree with any part of these Terms, do not register or use Nexora.

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2. Definitions

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3. Eligibility

To use Nexora you must:

• Be at least 18 years old. Nexora is not directed at minors and we do not permit their registration. If we determine that an account belongs to someone under 18, we will deactivate it and delete the associated data in accordance with our Privacy Policy.
• Have legal capacity to enter into binding contracts under Costa Rican law.
• Have an active mobile phone number with WhatsApp, since that is the channel through which we send verification codes and through which Users and Professionals communicate.
• Not have been previously suspended or removed from the Platform.

If you register on behalf of a company or a third party, you represent that you have sufficient authority to bind them.

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4. Account, registration, and security

4.1 Creating an account

Registration requires: first and last name, phone number, password, and account type (User or Professional). Email address is optional.

Your phone number is your account's unique identifier. Two accounts may not be registered with the same phone number.

4.2 Phone verification

We send a one-time code (OTP) via WhatsApp to the number you provide. You are responsible for keeping that number active and under your exclusive control. If you change numbers, you must update it in the app.

4.3 Password and access

Password is the primary login method. You agree to:

• Choose a password of at least 8 characters and keep it secret.
• Not share your credentials or allow others to use your account.
• Notify us immediately, through the in-app support system, if you suspect unauthorized access.

We apply login attempt limits and temporary lockouts to protect accounts against brute-force attacks. You are responsible for all activity carried out from your account.

4.4 Accuracy of information

You represent that the information you provide is true, accurate, and current, and you agree to keep it updated. Providing false information — particularly regarding identity, professional qualifications, or background — is grounds for immediate suspension.

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5. What Nexora is and what it is not

This section is essential. Read it carefully.

5.1 Nexora is a neutral intermediary

Nexora is a technology platform for discovery and connection. We put Users in contact with Professionals. Nothing more.

Nexora does NOT:

• Perform home services of any kind.
• Become a party to the service agreement entered into between the User and the Professional.
• Employ, hire, supervise, direct, or control Professionals. Professionals are independent contractors operating on their own account and at their own risk.
• Set service prices, negotiate, or take part in payment between the parties.
• Guarantee the quality, safety, legality, timeliness, or outcome of any service arranged through the Platform.
• Guarantee that a Project will receive bids, or that a Professional will find clients.
• Process payment for services rendered. The Platform has no payment gateway, no escrow, and no invoicing for jobs. All payment is agreed and made directly between the User and the Professional, outside Nexora.

5.2 The contract is between you and the other party

When a User and a Professional agree on a job, they enter into a contract directly with each other. Scope, price, deadlines, warranties, materials, payment terms, and all other conditions are the sole responsibility of those two parties.

Any dispute about the service — poor workmanship, breach, damage, non-payment — must be resolved between the User and the Professional. Nexora does not arbitrate, is not required to mediate, and assumes no liability for those disputes.

5.3 Communication happens off-Platform

Nexora has no in-app messaging. All direct communication between Users and Professionals happens over WhatsApp, via links the app generates into the WhatsApp application installed on your device.

This means:

• The content of your conversations never passes through Nexora's servers. We do not store it, read it, or moderate it.
• Those conversations are governed by WhatsApp's (Meta Platforms') terms and privacy policy, not ours.
• We cannot produce conversation history in a dispute, because we do not have it.
• By revealing a WhatsApp contact, you share your phone number with the other party directly and permanently. Consider that before doing so.

We log that a contact event occurred (who contacted whom, and when) solely to enforce each plan's contact limits. We never log message content.

5.4 Safety precautions

Hiring home services often means allowing a stranger into your home. You assume that risk. We strongly recommend that you:

• Review the profile, reviews, and verification status before hiring.
• Request references and independently check credentials.
• Agree on scope and price in writing before work begins.
• Not pay in advance to someone you do not know.
• Not share financial details, passwords, or identity documents over WhatsApp.

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6. Professional verification and the Trust Seal

6.1 How it works today

Professional verification happens in two phases, through manual document review by Nexora's administrative team:

• Phase 1 (identity): the Professional uploads their identity document and a criminal background certificate. An administrator reviews both and approves or rejects them. When both are approved, the profile advances to Phase 1.
• Phase 2 (credentials, available to Professionals with a PRO subscription): the Professional uploads a résumé, certifications, references, or other supporting documents. One approved Phase 2 document — in addition to a completed Phase 1 — is enough to advance to Phase 2 and receive the Trust Seal.

6.2 Scope and limits of verification

We want to be explicit about what verification means and what it does not.

Verification means that a member of the Nexora team visually reviewed the documents submitted by the Professional and found them consistent and legible at the time of review.

Verification does NOT mean:

• That Nexora confirmed the documents' authenticity with the Supreme Electoral Tribunal (TSE), the Judiciary (Poder Judicial), or any other official registry. We do not currently perform automated checks against state registries.
• That the Professional is competent, honest, solvent, or suitable for your job.
• That the Professional holds the licenses, permits, professional-association memberships, or insurance the law requires for their trade.
• That the Professional's circumstances remain unchanged after the review. Criminal records and certifications can change at any time and we do not monitor them continuously.
• Any guarantee, endorsement, recommendation, or warranty by Nexora regarding that Professional.

The Trust Seal is an informational indicator, not a guarantee. The decision to hire — and the responsibility for that decision — is yours alone.

6.3 Professional obligations regarding verification

The Professional agrees to:

• Submit authentic, current documents belonging to them. Submitting forged or third-party documents is grounds for permanent removal and may constitute a criminal offense.
• Maintain, at their own expense, all licenses, permits, professional memberships, insurance, and tax obligations required by Costa Rican law for their activity.
• Inform Nexora, through the support system, if they lose a credential or if anything occurs that affects the accuracy of what they declared.

Nexora may revoke verification status or the Trust Seal at any time, without refund, if it detects inaccuracies, expired documents, or conduct incompatible with the badge.

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7. Projects and bids

7.1 Posting Projects (Users)

When posting a Project you agree to describe it truthfully, including scope, location, and a good-faith budget estimate. You must not post fictitious, duplicate, or misleading Projects, or Projects intended for purposes other than genuinely hiring a service.

Free plan limit: FREE Users may post up to 3 Projects per calendar month. The CLUB subscription removes that limit.

Projects posted by CLUB subscribers receive priority placement in the listing Professionals see.

You may edit or cancel your Projects. Canceling a Project after accepting a Bid does not release you from commitments made to the Professional.

7.2 Submitting Bids (Professionals)

When submitting a Bid you represent that you have the genuine intent, capacity, and availability to perform the work on the terms offered. You may submit one Bid per Project, and may withdraw it while it is pending.

Accepting a Bid within the app is an expression of interest between the parties; it creates no obligation for Nexora and is not a contract entered into through our agency.

7.3 Contact limits (Professionals)

BASIC Professionals may generate up to 5 contacts per month. The counter resets monthly. The PRO subscription removes that limit.

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8. Reviews and ratings

8.1 Rules for reviewers

• You may review a Professional once per project.
• Reviews must be based on a real, first-hand experience.
• It is prohibited to post reviews in exchange for payment, discounts, or any consideration, and to review competitors or yourself.
• Reviews must not contain insults, threats, third parties' personal data, or accusations you cannot substantiate.

8.2 Right of reply

A reviewed Professional may post one public response to each review. The response is subject to the same conduct rules.

8.3 Moderation

Reviews express the opinion of their author, not Nexora's. We do not independently verify the facts described in them.

We may remove a review that violates these Terms, but we do not remove reviews merely for being negative, nor at the reviewed Professional's request, nor in exchange for a subscription. Average rating and review counts are calculated automatically.

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9. Subscriptions, pricing, and billing

9.1 Available plans

Prices are stated in U.S. dollars and do not include any taxes the relevant Store applies based on your country.

9.2 How billing works

Subscriptions are sold exclusively as in-app purchases through Apple's App Store or Google Play, and are managed through the provider RevenueCat.

This means:

• Apple or Google charges the payment method registered to your Store account. Nexora does not receive, process, or store your card details.
• The subscription is monthly and auto-renewing. It renews indefinitely until you cancel.
• Renewal is charged within the 24 hours before the end of each period.

9.3 Cancellation

You may cancel at any time from your App Store or Google Play subscription settings (the app includes a direct link to that screen). Cancellation takes effect at the end of the period already paid for: you keep your benefits until that date and are not charged for the next period.

Uninstalling the app or deleting your Nexora account does not cancel the subscription. You must cancel it in the Store.

9.4 Refunds

Refunds are handled entirely by Apple and Google under their own policies. Nexora cannot grant, process, or deny refunds for Store purchases. If you need one, contact the relevant Store's support.

The foregoing does not limit any non-waivable rights granted to you by Costa Rica's Law No. 7472 on the Promotion of Competition and Effective Consumer Protection.

9.5 Plan and price changes

We may change prices or plan composition. We will give you at least 30 days' notice through an in-app notification. The new price applies from the next renewal; if you disagree, you may cancel before that date.

9.6 Subscription status

The subscription tier governing your benefits is the one recorded on our servers based on information received from the Stores. Because those notifications are asynchronous, there may be a brief delay between purchase and benefit activation.

9.7 Loss of benefits

If your subscription is canceled, expires, or falls into arrears, your account returns to the corresponding free plan and free-plan limits apply immediately (3 Projects per month for Users; 5 contacts per month for Professionals; advertising returns). A Trust Seal already earned is retained unless revoked under section 6.3, but access to new Phase 2 reviews requires an active PRO subscription.

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10. Advertising

The app displays advertising to Users and Professionals on free plans. There are two kinds:

1. Third-party advertising (Google AdMob). Ads served by Google's ad network. Nexora does not select or control the individual ads you see. Use of advertising identifiers is described in the Privacy Policy.
2. In-house Professional listings. Professionals with a PRO subscription may create ads promoting their own profile within the app, targeted by service category and province. These are subject to prior approval by the Nexora team and must comply with these Terms. They are currently part of the PRO subscription benefit and are not charged separately.

CLUB and PRO subscriptions remove third-party advertising within the app.

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11. CLUB subscription features

11.1 Concierge

Concierge suggests Professionals for a specific request using an automated algorithm that weighs distance, rating, availability, verification status, response time, and price.

It is a discovery tool: suggestions are automated and do not constitute a professional recommendation, endorsement, or guarantee by Nexora regarding the suggested Professionals. The decision to hire remains yours. No individual human decisions are involved in generating suggestions.

11.2 Maintenance History

Lets you record work done on your home, its cost, the date, and the next maintenance date, with automatic reminders. It is a personal organization tool; the accuracy of what you record is entirely up to you.

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12. User Content

12.1 You keep ownership

You retain all rights in the User Content you post: project photos, portfolio images, descriptions, reviews, and the rest.

12.2 The license you grant us

By posting User Content, you grant Nexora a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to host, store, reproduce, reformat, and display that content, solely to operate, provide, and improve the Platform.

This license ends when you delete the content or your account, with two reasonable exceptions: (i) copies in backups are removed on normal backup rotation cycles; (ii) content other users have legitimately shared or reproduced, and reviews you wrote about third parties, may remain visible in anonymized form to preserve the integrity of reputation history.

We do not use your content for advertising outside the Platform, and we do not sell it.

12.3 Your representations

You represent and warrant that: you own the rights to the content you post or have sufficient authorization; the content does not infringe third-party rights; and you have the consent of any identifiable person appearing in the images.

12.4 Photos of completed work

If you are a Professional and post portfolio photos of work done on a client's property, you must have that client's authorization and must not include anything that identifies the address or third parties' personal data.

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13. Prohibited conduct

You agree not to:

Regarding identity and truthfulness

• Impersonate another person, create fake profiles, or register multiple accounts to evade limits, suspensions, or usage counters.
• Claim credentials, certifications, or experience you do not have.
• Manipulate reviews, ratings, or any Platform metric.

Regarding content

• Post unlawful, defamatory, obscene, violent, discriminatory, or hateful content.
• Post content that infringes intellectual property or image rights.
• Post third parties' personal data without their consent.
• Post misleading listings or services requiring licenses you do not hold.

Regarding the Platform

• Access accounts, data, or systems without authorization; circumvent access controls, rate limits, or security mechanisms.
• Scrape data, use bots, or reverse-engineer the app.
• Interfere with server operation or introduce malicious code.
• Use the Platform to send unsolicited advertising, pyramid schemes, or fraud.

Regarding other people

• Harass, threaten, intimidate, or discriminate against other users.
• Use contact information obtained on the Platform for purposes other than arranging the service in question.
• Demand unreasonable advance payment, or mislead about prices or scope.

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14. Reports, moderation, and termination

14.1 Reports

Any user can report a profile, review, or Project from the app, stating the reason (inappropriate content, fraud, spam, fake profile, harassment, misleading information, or other). We review reports and may resolve them with no action, a warning, content removal, suspension, or account removal.

14.2 Measures we may take

We may, with or without prior notice depending on severity, limit functionality, hide or remove content, revoke verification or the Trust Seal, temporarily suspend an account, or permanently close it, where there is a breach of these Terms, risk to others, fraud, or an order from a competent authority.

We will endeavor to tell you the reason for the measure and give you an opportunity to respond through the support system, except where that is inappropriate for legal or safety reasons.

14.3 Termination by you

You may stop using Nexora at any time and delete your account from the app's settings. The effect of that deletion on your data is described in the Privacy Policy.

Deleting your account does not cancel your subscription, which must be canceled in the Store (section 9.3), and does not entitle you to a refund of periods already paid.

14.4 Effects of termination

On termination, your right to access the Platform ends. Clauses that by their nature should survive remain in force: content and licenses (12), limitation of liability (16), indemnification (17), governing law and jurisdiction (20).

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15. Nexora's intellectual property

The app, its code, design, interface, brand, logo, the name "Nexora," its text and graphic elements are the property of the Operator or its licensors, and are protected by intellectual property law.

We grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the app on your devices, solely for the purposes contemplated in these Terms. Copying, modifying, distributing, selling, leasing, or creating derivative works of the app is prohibited, as is using our brand without written authorization.

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16. Disclaimers and limitation of liability

This section applies to the maximum extent permitted by Costa Rican law. Nothing in it is intended to exclude or limit the non-waivable rights that Law No. 7472 on the Promotion of Competition and Effective Consumer Protection and other public-order legislation grant you as a consumer, nor our liability for willful misconduct or gross negligence.

16.1 The Platform is provided "as is"

Nexora is provided "as is" and "as available." We do not warrant that the app will be error-free, that it will run uninterrupted, that search results will be complete, or that information posted by third parties is accurate.

We depend on third-party services (WhatsApp, the Stores, infrastructure and notification providers). A failure, policy change, or outage at any of them may affect the Platform's availability, in whole or in part. In particular: if WhatsApp message delivery fails, verification of new registrations may become temporarily inoperable, since there is currently no alternative channel for sending codes.

16.2 We are not liable for the services arranged

As stated in section 5, Nexora is not liable for the acts, omissions, workmanship, damages, delays, breaches, injuries, or losses caused by a User or a Professional in connection with a service arranged through the Platform.

Nor are we liable for content posted by users, for the parties' conduct outside the app, or for what happens in WhatsApp conversations, which we do not control.

16.3 Monetary cap

To the extent permitted by law, the Operator's total liability to you for any claim arising from these Terms or from use of the Platform will not exceed the greater of: (i) the amount you paid Nexora in subscription fees during the 12 months preceding the triggering event, or (ii) USD $50.

We are not liable for indirect damages, lost profits, lost business opportunities, or data loss, unless the law provides otherwise.

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17. Indemnification

You agree to hold the Operator harmless from claims, demands, losses, damages, and reasonable expenses — including attorneys' fees — arising from: (i) your breach of these Terms or of the law; (ii) User Content you post; (iii) services you provide or arrange through the Platform; (iv) your infringement of third-party rights.

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18. Support

The official support channel is the in-app ticket system (Settings → Support), where you can open a request by category, converse with the team, and follow up using the reference number assigned.

If you cannot access your account, you may write to us at soporte@nexoraclub.app.

We aim to respond within a reasonable time, but do not guarantee specific response times unless required by law.

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19. Changes to these Terms

We may amend these Terms to reflect changes in the Platform, in our services, or in applicable law.

• We will publish the updated version with a new effective date.
• For material changes, we will notify you through the app at least 15 calendar days in advance.
• Continued use of Nexora after the effective date constitutes acceptance. If you disagree, you must stop using the Platform and delete your account.

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20. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Costa Rica.

Any dispute between you and the Operator that cannot be resolved amicably will be submitted to the courts of the Republic of Costa Rica having jurisdiction by subject matter and by the defendant's domicile.

If you are acting as a consumer, you fully retain the right to bring the matter before the National Consumer Commission (CONACO) of the Ministry of Economy, Industry and Commerce under Law No. 7472, and no clause of these Terms limits that right.

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21. Final provisions

21.1 Severability. If any provision of these Terms is held void or unenforceable, the remainder will remain in full force, and the affected provision will be construed as closely as possible to its original intent within what the law permits.

21.2 No waiver. Our failure to exercise a right at any given time does not waive our right to exercise it later.

21.3 Assignment. You may not assign your account or the rights under these Terms without our written consent. The Operator may assign these Terms in a reorganization, merger, or transfer of the business, with prior notice.

21.4 Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Operator regarding use of Nexora, and supersede any prior agreement on the same subject.

21.5 Language. The Spanish version is the sole authoritative text. Translations are provided for convenience.

21.6 Force majeure. We are not liable for failures caused by matters beyond our reasonable control: natural disasters, power or connectivity outages, infrastructure provider failures, acts of authority, or labor disputes.

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22. Contact

Operator: Jeison Melendez Arrieta, individual Domicile: Cartago, Cartago, Costa Rica Support: in-app ticket system (Settings → Support) Alternate email: soporte@nexoraclub.app